On top of accelerating its momentum in developing high-quality products as well as monitoring the statistics of product sales, Hino also believes in providing support, anticipating potential needs of the customer, and offering solutions that reflect customers’ voices.
The establishment of Hino Total Support Customer Center (HTSCC) in Sendayan is one of the catalysts for customers and those in the region to improve in terms of cost, range and quality of services in their business, and also the acknowledgment of road safety.
In Malaysia, HTSCC has entitled as the only training center for commercial vehicle industry and the first Hino training center that is built outside its home country as Hino sees Malaysia has the potential in developing incessant support to commercial vehicle industry. As we generally known, the land route and ground transportation is the main distribution mechanism to most of the logistics commerce in Malaysia.
Operating since 2015, HTSCC is constantly updating its programs and increasing the list of training courses according to the industry needs. At HTSCC, customers and drivers have the opportunity to undergo training programs that are emphasized on safety driving skills, safety and eco-cien driving, driver familiarisation and so forth. All these curricular and practical trainings are aimed to minimize life-time cost by increasing up-timed and decreasing operational cost.
Heading to 2019, Hino is able to reach its goal in after-sales values and bringing up the awareness on safer roads involving commercial vehicles, as the training center had received a fortuitous number of trainees that undergo the training program throughout the year 2018. Since its establishment, HTSCC has received continuous support and encouraging responses regularly from the logistics industry, nationwide.
HTSCC is deemed in giving constant exposure on the importance of safety driving skills and the right techniques on vehicle operation, which ultimately will bring understanding on fuel-saving consumption and expertise to reduce the risk of an accident to occur.
“When road accidents happen, apart from the tragic loss of lives, not many people are aware of the cost to businesses. These costs can be in the form of repairing the said vehicle, the insurance paid out to the affected families, the domino effect and disruption to business flow when traffic came to a halt and most importantly the reputation cost to the said company or brand and the country in general,” said Ken Iwamoto, the Managing Director of Hino Motor Sales Malaysia.
In long-term achievement, Hino believes, Malaysia will be one of the developed countries with minimal road hazard cases and injuries on the nation’s highways.
