MAN Truck and Bus (M) Sdn Bhd (MTBM) has extended its warranty period for its parts and services from one year to two years. The extended warranty applies to all repairs carried out in MAN service centres from 2017 onwards, including any MAN Genuine Parts, MAN Genuine Parts ecoline and MAN Genuine Accessories installed as part of the repair work. In addition, the two-year warranty covers any service work connected with the fitting of spare parts. The scope of service is identical to the previously valid one-year warranty.
Thayalan Subramaniam, Head of After Sales, MAN Truck and Bus (M) Sdn Bhd said, “MAN Genuine Parts are characterised by their quality and precise fit. Combined with the qualified and professional work at MAN service centres, they ensure reliability: reduced downtimes and a longer service life. By extending the warranty period to two years, this means double the security for our customers”.
MAN cover the following costs as part of a warranty case:-
- Costs for work time and spare parts directly related to the repair of the defect or to the exchange of faulty parts.
- Installation and removal costs are covered if the original scope of delivery also included the installation of the part.
- Certain additional costs are covered after inspection as a gesture of goodwill, e.g. towing charges, night time/weekend charges, on-site repairs of stranded vehicles (journey to breakdown location, mobile workshop vehicle, etc.), and courier costs.
