Swedish automaker Volvo Car Malaysia and its local partner, Sime Darby Swedish Auto have established a strong partnership with the official opening of its Volvo 3S (Sales, Services & Spare Parts) Centre at Sime Darby Motors City in Ara Damansara.
The Volvo 3S centre is expected to build on the Swedish
automakers efforts to deliver the brand’s vision to the market and bolster
customer confidence as Volvo Car Malaysia grows from strength
to strength.
Nalin Jain, Managing Director of Volvo Car Malaysia said that having ensured a solid footprint on Malaysian soil since 1966, the Swedish automaker has been continuously looking to expand its presence nationwide with a like-minded partner.
“Building off our accomplishments in 2018 and further growth in 2019, Volvo is set to have a great 2020. The partnership we have with premium dealers such as Sime Darby Swedish Auto is the key to expanding the Volvo brand’s Swedish-inspired ideals and heritage especially within regard to its retail experience, new car sales and customer service improvement. There is an amazing potential”, said Nalin.
The new 4-storey state-of-the-art Volvo 3S was built in adherence to Volvo Car’s retail standard – the Volvo Retail Experience (VRE). It is also the first 3S Centre to be equipped with a VR Studio (Virtual Reality Studio) and a “Reception at the Counter” bay.
The 3S Centre was designed to deliver a contemporary luxury experience featuring a showroom at the ground floor to display the brand’s premium marques and service centre which is complete with a car detailing area spread across the second and third floors. A wheel alignment and balancing zone meanwhile is located on the fourth floor.
Andrew Basham, Managing Director of Sime Darby Motors, the
Motors’ Division of Sime Darby Berhad said “From the start of our relationship
with Volvo Cars Malaysia, it was imperative that we focus on delivering peak customer
satisfaction and this is reflected in the many offerings at our
3S centre”.
A highly skilled after-sales team comprising of 8 personnel will manage 8 repair and service bays of which two are specifically designated as “Reception at the Counter” bay.
All customer parking bays will also be equipped with a designated Electric Vehicle Charger which aligns with Volvo’s goals for environmental sustainability through the introduction and promotion of clean energy technologies. This will allow our customers the freedom to move in a personal, sustainable and safe way.
Basham added that the partnership with Volvo is a meeting of minds, as the principles of sustainability of Volvo are perfectly aligned to that of Sime Darby Motors.
“We are going digital and just one way this is expressed is through our Digital Silent Salesman (DSS) platform which means that even price lists will be shared digitally”, Basham said.
Sime Darby Swedish Auto, a unit of Sime Darby Motors (SDM), is the automotive arm of Sime Darby Berhad, a Malaysian-based diversified multinational established in 1910. Today, Sime Darby is a global trading and logistics player.
Sime Darby Motors is one of the largest automotive groups in the Asia Pacific region and SDM is the leading automotive and luxury marque player in Asia Pacific with over 40 years in the industry.
Volvo Ara Damansara is located at Block 6, Sime Darby Motors City, 6 Jalan PJU 1A/7, 47301 Petaling Jaya, Selangor.
Operation hours is from 8.30 am to 6.00 pm from Mondays to Fridays, from 9.00 am to 6.00 pm on Saturdays and 10.00 am to 6.00 pm on Sundays and public holidays. The Service Centre opens from 8.30 am to 5.30 pm on Mondays to Fridays and from 8.30 am to 12.45 pm on Saturdays.
