Edaran Tan Chong Motor Sdn. Bhd. (ETCM), together with Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS), today announced a voluntary product recall campaign for the Nissan X-Trail 2.0L Hybrid variant to enhance its Engine Room Harness – Hybrid Power Line.
The models affected are said to be the ones manufactured between June 2018 and May 2021.
According to ETCM, the enhancement is necessary due to the fact that the Hybrid Power Line may be damaged due to interference with the edge of Engine or Transmission Control Module bracket
However, Nissan X-Trail 2.0L Hybrid units which were manufactured from June 2021 onwards are not affected in this product recall exercise.
Customers of the affected Nissan X-Trail 2.0L Hybrid variant will be notified directly through TCEAS by letter, or SMS/Whatsapp, and are advised to call the nearest TCEAS outlet for an appointment.
As vehicle ownership might have changed over the years, current owners of this model are reminded to make appointment with the nearest TCEAS outlet as well. All labour and enhancement parts for this campaign will be at no cost to owners.
Selected TCEAS outlets have extended operation hours and are open 365 days a year, making it easier for customers to service their vehicles on weekends and public holidays.
The company also reaffirmed that both ETCM and TCEAS are committed to ensure their customers’ safety, service and satisfaction are of the highest level, and are working together to promptly address this concern.
For more information, please call Nissan Customer Care Centre Hotline at 1800-88-3838.
