DRB-HICOM Commercial Vehicles (DHCV) a wholly owned subsidiary of DRB-HICOM Berhad (DRB-HICOM) marked another significant milestone with the opening of its Head Office and comprehensive 3S (Sales, Service and Spare-Parts)Centre in Selayang, Selangor. This further augments DHCV’s commitment to revive the Tata brand in the Malaysian market.
The state-of-the-art 3S Centre had been established and fully operated in Selayang since March 2015 to facilitate the after sales support and needs of Tata vehicle owners in the Klang Valley and neighbouring areas.
With a total built-up area of more than 30,000 square feet, the full-fledge 3S Centre, is equipped with a showroom that can display up to 3 vehicles, comfortable customer lounge with refreshments and WiFi, a service centre with a total of 12 service bays, as well as spare parts under one roof for the convenience of it’s customers. It is currently operated by a group of well-trained technical staff with the technical know-how on the Tata vehicles acquired via training programmes organised locally and overseas under the purview of technical experts from Tata Motors.
The service centre is also equipped with the Tata Motors latest diagnostic equipment and special tools to carry out complete service maintenance and major repairs. Other facilities available are the overhaul room for engine and gearbox overhauls, lubricating and diagnostic room that make it a comprehensive service centre for Tata vehicles.
As our commitment to ensure best quality service to Tata vehicle owners, DHCV also provide 24/7 breakdown assistance service throughout Malaysia as well as additional services covering accident repairs, spray painting, accessories fittings and periodic inspection service – smoke test, engine inspection and tyre checks.
DHCV also implements a “no holds barred’ strategy of stocking spare parts for all variants of all models available in Malaysia, irrespective of the frequency of demand or usage. This is an on-going continuous exercise to ensure the availability of sufficient stocks to keep Tata vehicles on the roads.
To date, DHCV has appointed seven dealers nationwide, namely in Selangor, Perak, Negeri Sembilan, Johor and Sabah, in its effort to reach out and provide better facilities for customers nationwide. DHCV targets to have 20 3S Centres throughout Malaysia by mid-2016.
The media visit to the 3S Centre also witnessed the handover of Tata vehicles to three DHCV’s customers, namely Biforst Logistics Sdn Bhd, LB Trucks & Tractors Sdn Bhd and MSS Asia Logistic Sdn Bhd
Among those present during the visit included Dato’ Hisham Othman, Head of Operations, Automotive Distribution & Manufacturing of DRB-HICOM and Mohd Syahrul Yusuf, Acting Chief Operating Officer of DHCV.
